Linux Pre-Migration Questionnaire & Information

Rackspace Linux Server Pre-Migration Questionnaire & Information

The first step in assuring a timely and accurate migration is the information gathering stage. In order for us to provide an accurate quotation we would like as much information as possible.

Required*

Company Name *

Please enter your company name.

Contact Name *

Please enter your name.

Contact Phone *

Please enter your phone number.

Email *

Please enter a valid email address.

Rackspace Salesperson Name *

Please enter the Rackspace Salesperson.

Existing Hosting Platform

Total number of servers? *

Please enter the total number of servers.

Current Provider *

Please enter you current provider.

Are you on a dedicated server or shared server (virtual dedicated)? *

Are you on a dedicated server or shared server (virtual dedicated)?

What Control Panel & Version (cPanel, Ensim, Plesk, Webmin, etc)? *

Please indicate which control panel you are currently using.

If Plesk, total number of clients:

Total # of IPs? *

Please enter the total number of IP addresses on your current server.

Total # of SSL Certificates? *

Please enter the total number of SSL Certificates on your current server.

Are you running DNS on your server? *

Please inidcate if you are running DNS on your current server.

Do you have root level access? *

Please inidcate if you have root level access.

Total server disk space? *

Please indicate your total server disk space.

Total number of domains / approx disk space/file size? *

Please indicate the total number of domains / approx disk space/file size

Total number of databases / approximate disk space/file size? *

Please indicate your total number of databases / approximate disk space/file size.

List of any known cron jobs to be configured: *

Please indicate any known cron jobs to be configured.

Are there any other server applications such as Urchin, ChiliSoft, etc: *

Please indicate any applications being used on your current server.

Are there any other server third-party applications, modules, dependencies or plug-ins? *

Please indicate if there are any other server third-party applications, modules, dependencies or plug-ins.

Are there are special or custom configurations – this includes php.ini, httpd.conf or other custom configurations: *

Please indicate if there are any special configurations.

Are there any other special concerns or issues?

Our quote/proposal will be based upon the information provided. Failure to provide complete and accurate information may result in additional charges and / or problems with the migration.

Rackspace Platforms:

Operating System

Control Panel

IF YOU ARE USING FRONTPAGE EXTENSIONS PLEASE READ THE NOTE BELOW

Please be advised that Microsoft Frontpage is no longer a supported product. Microsoft Frontpage has been “end of lived” and Frontpage extensions are no longer available in new Plesk 8.1 (and later) installations. Sites/servers currently using Frontpage or Frontpage extensions may not be functional after migration.

In most cases we will be able to install Frontpage extensions (if required) on your server but an additional fee will be charged. See the following URL for additional information: http://www.rtr.com/fpsupport

Do you require FrontPage?

Please advise if there are any special PHP or MySQL configurations:

SPECIAL NOTE REGARDING DNS

Migrations will, in almost all cases, require DNS changes. We can not be held responsible for any required DNS changes for domains where you are not in control of the DNS. This means that the DNS must reside on the server to be migrated or managed through the Rackspace DNS Management Tool in the My.Rackspace portal.

We strongly recommend that you switch your DNS to the Rackspace name servers and manage your DNS using the Rackspace DNS Management Tool in the My.Rackspace portal and that this change be done prior to the migration.

For Plesk to Plesk migrations where you are hosting DNS on your own server there is the potential for DNS errors/corruption to occur during the migration.

PHP / MYSQL VERSION COMPATIBILITY ISSUES

There is the potential for version incompatibility (PHP, MySQL, etc) between your existing server and the new server. While Service Internet Solutions will do their best to point these out prior to migration, it is possible that some sites which use these applications may not function properly after migration. In addition, unless specifically noted, installation or debugging of any third party modules or dependencies required for scripts or other applications that are not part of the default Rackspace / Plesk install is not included in the migration. Debugging and / or updating of scripts is not included in the migration operation.

PATH ISSUES

In some cases your applications or scripts may include certain hard-coded server paths (i.e. /home/www/mydomain/ ) in referencing includes or other scripts, in many cases these server paths will be different on the new server. Once the migration is complete we will make a reasonable effort (up to 1 hour) to assist in identifying and updating these server paths – if the time required exceeds 1 hour additional costs may apply. You will be notified prior to incurring additional costs.

SPECIAL NOTE FOR NON PLESK TO PLESK MIGRATIONS

If migrating to Plesk from something other than Plesk we will need to the following (these items can be supplied after engagement but are listed here to advise of the type and scope of information we will be requesting):

Website hosting package / plan definition(s) (disc space, bandwidth, email, etc)

Contact information for each domain owner/client who will have unique control panel access

List of all email accounts, aliases, groups, redirects, etc and passwords (if available) by domain/client

FTP username/password for each domain to be migrated (will use same information from existing platform if provided)